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Customer Service Representative / Call Handler

Location: Kings Hill

Temporary to Permanent

Temp Salary: £9.00 per hour

Permanent: £19,000 per annum

We are recruiting for a Customer Service Representative / Call Handler on behalf of our well established client based on Kings Hill.

The purpose of this role is to deliver an effective and efficient service to both existing and prospective customers with the aim of exceeding their expectations at all times

Responsibilities

  • Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client's internal standards
  • Participate in active communication's between the Client and Customer
  • Obtain a high level of knowledge around the company's systems, processes and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems
  • Have the ability to articulate to a high level both written and verbally
  • Be proactive in suggests and development of new work processes and procedures and assist with the implementation of the solutions
  • Maintain and be aware of relevant internal policies and comply with these

Skills

  • Previous experience within a busy call centre environment is essential
  • Excellent time management skills
  • Great organisational and telephone skills are essential
  • Strong IT skills and be able to work professionally whilst under pressure
  • Great team player skills with a positive attitude
  • Competent in communicating with all levels of staff/team members
  • Positive attitude with the ambition to exceed targets

This is an exciting and rewarding role working for a well established client, so if you think you have the correct skills and ability please click apply for your CV to be considered.

This role is being handled by Ben Fuller - Temporaries Consultant at Pearson Whiffin

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