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Application Form

Customer Service Advisor / Complaints Handler

3 Month Temporary Contract - Start immediately


Our client is looking for a complaints handler to help assist with a number of ongoing queries on a 3-month contract basis based in Medway.

The role will involve working as a valued member of the customer services division liaising with customers on complex complaints on a day to day basis. To succeed in the position, you would have worked in complaints or customer services within a manufacturing company previously and have experience working under pressure.

Duties include:

  • Liaising with customers to assist with order queries
  • Communicating internally with different departments in order to resolve complex complaints / queries
  • Support the team in day to day customer service duties
  • Ensure CRM system is updated with accurate communication notes
  • Ensure the company complaints procedure is followed in all cases.

You will need/have:

  • Extensive complaint handling experience both over emails and telephone
  • Previous customer service experience
  • Experience working in a manufacturing environment (desirable)
  • Able to remain calm in pressured situations
  • Have a commercial outlook

If you feel you would be suitable for the 3 month temporary complaints handler positions. Please click apply for your CV to be considered.

This role is being handled by Ben Fuller, Temporaries Consultant at Pearson Whiffin Recruitment.

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