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Job Title: Customer Care Executive

Salary: £25 - 30,000 per annum DOE

Location: Aylesford

Hours: 7am - 3:30pm Mon - Fri

Rare and exciting opportunity for a fluent German speaker to join this independent family run organisation as a Customer Care Executive.

Duties include:

  • Producing documentation for the full sales cycle from quotations, through orders and invoices to acknowledgements.
  • Chasing customers and sales team for outstanding details as necessary, such as upholstery choice and delivery addresses.
  • Completing stock checks as needed and updating customers and colleagues on any delays.
  • Liaising across internal departments for updates on order fulfilment and delivery dates.
  • Dealing with internal queries and order updates in partnership with the Germany office.
  • Managing incoming queries effectively and accurately.
  • Maintaining the accuracy of the order processing system and sharing information effectively across departments.
  • Supporting where required with translations to German (e-mail campaigns, brochures, website content).

The successful candidate will have/be:

  • Fluent in written and spoken business level German and English.
  • Great prioritisation abilities in pressured situations.
  • Good team ethic and willingness to cover for colleagues when required.
  • Experience using Quickbooks.
  • Enthusiastic, flexible, and pro-active.
  • Self-motivated, conscientious, and driven.
  • Excellent written and verbal communication skills

This is a great role within an established and growing company, with lots of support and potential for progression for the right person.

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Emily Powell, Head of Business Support for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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