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Job Title: Customer Complaints Relations Advisor - Insurance

Salary: £21- £25,000 DOE

Location: Tonbridge - currently working remotely, hybrid working will be agreed after training (likely to be 3 days office 2 days home working)

A fantastic opportunity for Customer Complaints Relations Advisor to join a successful and established insurance company based in Tonbridge

The purpose of the role is to assist the Team Managers in managing complaints and investigating claims to prevent fraud.

Duties include:

  • Recording concerns and complaints from customers.
  • Liaising with policyholders regarding complaints.
  • Reviewing escalated complaints and completing investigations to send Final Response Letter.
  • Preparing Ombudsman submissions and responding to any further queries.
  • Ensuring all complaints data is accurate and up to date, reviewing regularly.
  • Developing and updating complaints training in collaboration with the Training Department.
  • Mentoring team members to develop their skills and capabilities.

The successful candidate will have:

  • Relevant experience dealing with complaints
  • Great investigative skills and the ability to pick out the relevant points.
  • An understanding of complaints within a home insurance claims environment. Ideally, experience managing home insurance claim complaints to FOS level. If this is within escape of water/theft claims, even better!
  • Knowledge of industry anti-fraud techniques.
  • Good administrative and organisation skills.
  • strong written communication
  • Good IT skills, with a good level of English and numeracy.
  • Great telephone manner, with an approachable personality and dedication to providing excellent customer service.
  • Very high attention to detail.
  • Professionalism, tact and assertiveness dealing with difficult conversations and people who may be angry or upset.

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handling by Lisa Belcher, Senior Executive Business Support Consultant for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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