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Job Title: Broker Liaison Co-ordinator

Salary: £20-22k - 9 month contract

Location: Chatham

35 hours Monday to Friday 9 - 5

We are currently recruiting for a growing financial services organisation seeking an individual with excellent customer service skills to join their broker liaison team on a fixed term contract. This role will require you to take inbound calls from mortgage intermediaries, providing information about new lending, further advances, and porting.

Duties include:

  • Receive calls, provide information to the broker and deal with any queries that they have effectively and provide excellent customer service
  • Participate actively in telephone campaigns where required for both intermediary and customer campaigns
  • Deal with calls, emails, and faxes, and communicate with intermediaries, internal and external contacts on outcomes as required
  • Meet and exceed, where appropriate, agreed service standards for both internal and external customers
  • Update intermediaries on the status of their client's applications; provide clear and concise communication as required and on a timely basis
  • Resolve technical queries and complaints within personal levels of expertise and escalate where necessary
  • Anticipate and maximise full conversion opportunities by feeding back any appropriate information to the relevant stakeholders
  • Identify and escalate any instances of fraud or other suspicious activities and report these to line management
  • Follow and keep up to date with current best practice and regulatory requirements and recommend improvements or changes to procedure
  • Maintain the company's compliance standards and own compliance training

The successful candidate will have:

  • Previous call centre experience, ideally within a financial services environment, but not ess
  • A passion for providing great customer service
  • Fantastic communication skills and an engaging telephone manner
  • Great attention to detail and personal organisation
  • Ideally, basic knowledge of the life cycle of a mortgage and FCA regulations
  • Good standard of Maths & English
  • Objection Handling skills
  • Patience - to deal with Brokers

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Lisa Belcher, . 01732795108

Senior Executive Business Support Consultant for Pearson Whiffin Recruitment.

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