Application Form

Admin Team Leader - £31,000 - £33,000pa DOA

Rochester/soon to be re-locating to Maidstone

Monday to Friday - 1pm - 10pm shift

A well-established Global Manufacturing business based in Rochester is looking for an experienced Team Leader to join their Customer Services team on a permanent late shift.

The opportunity does allow you to be remotely based 2 days a week.

The ideal candidate would have worked in a logistics/operations industry looking after the customer services team.


  • Oversea a small team of Customer Services Representatives who perform clerical and support services, ensuring tasks are completed in a timely and effective manner
  • Planning product availability and customer requests, responsible for provision of the bill of ladings, legal Tare weights etc.
  • Tracking orders to ensure timely delivery of product
  • Ability to prioritise multiple tasks with speed and accuracy
  • Ability to work with customers to resolve enquiries
  • Ensure customer complaints and record incidents are recorded and resolves on internal quality management system
  • Ability to support the global sales team and accounts team
  • Ability to provide coaching and feedback to achieve individual and team performance goals

Required Skills/Abilities:

  • Previous Team Leading skills ideally with an understanding or logistics/supply chain
  • Excellent time management & organisational abilities
  • One to one reviews and development skills
  • Excellent verbal and written communication skills along with interpersonal skills
  • Proven record of working to deadlines
  • Strong supervisory and leadership skills, with an empathetic approach
  • Ability to prioritise tasks and to delegate them when appropriate
  • Ability to work in a fast pace working environment
  • Proficient with Microsoft Office Suite or related software
  • Ability to prioritise tasks and to delegate to the team when appropriate

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Lisa Belcher at, 01732 795108 Business Support Consultant for Pearson Whiffin Recruitment

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

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By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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