Application Form

Customer Service Advisor

£18-£20k (may be flexible DOE)

Shifts patterns x3 - 8:00-4:30, 9:00-5.30, and 2:30-11.00

Mid-Kent

Immediate start!

Our client, a merchant service provider, is seeking a Customer Service Advisor to join their team on a Permanent basis.

NO EXPERIENCE REQUIRED - Full training will be provided

As a Customer Service Advisor, you will be working in a fast-paced environment, addressing customer issues submitted via telephone or email. You will be responsible for ensuring customer satisfaction through timely and thorough handling of incoming enquiries.

This role has come about due to huge company growth, so it's an exciting time to join the business.

The Customer Service Advisor will be:

  • Promptly answering customer enquiries via telephone or email
  • Patiently listens attentively to customer and connects them with the appropriate department to address their needs
  • Recording interactions with customers & updating account information as required
  • Adhering to company policies & processes to address issues such as returns, faulty products, wrong delivery, and delayed delivery to inform customers
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributing to bottom lines sales by increasing customer satisfaction

The ideal candidate will have:

  • Good attention to detail
  • Strong time management skills
  • The ability to work well both in a team & with others
  • Organisation/planning skills
  • Proven work experience in a fast-paced environment
  • Great communication skills- both written & verbal

Due to the nature of the role, there will be shift work required (including occasional weekend work). This is done on a fairly shared rotating rota! If you're working the late shift, then please note; you can work from home.

Apply below for immediate consideration or get in touch for more information about this Customer Service Advisor role!

This role is being handled by Nicole Hill, Recruitment Consultant for Pearson Whiffin Recruitment

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