Application Form

Customer Service Administrator

£20k

Medway

Monday to Friday - 8.30am - 5pm

Hybrid Working

Exciting opportunity to join an innovative company based in Medway on a full-time permanent basis working within a friendly and supportive team.

This company put the customer at the heart of everything they do as demonstrated by their fantastic reviews online, and they are looking for someone who shares their customer-centric approach!

Duties for this exciting role are varied and include:

  • Acting as first point of contact for the business
  • Providing exceptional customer service to all stakeholders within every encounter
  • Dealing with complaints from start to finish ensuring effective resolution
  • Offering technical support to customers
  • All associated administration including documenting communication and managing customer account information
  • Supporting the wider team with overflow of administration tasks as required
  • Managing office supplies
  • Any other ad hoc duties as required

To be considered for this exciting Customer Service Administrator role you will have/be:

  • Some solid customer facing experience within an office-based environment
  • A genuine passion for customer service
  • A strong work ethic with the desire to go above and beyond for your colleagues!
  • A positive attitude
  • Accountable for your own actions
  • Good administrative skills with a meticulous attention to detail
  • The ability to pick up IT systems with ease as well as sound knowledge of MS Office
  • Great interpersonal skills
  • Loyal, reliable and dependable
  • Educated to GSCE C Grade and above in Maths and English as a minimum

This Customer Service Administrator will be rewarded with a competitive salary with generous benefits, as well as flexible working and the opportunity to work for a company where hard work is recognised and appreciated. Early finishes on a Friday are a regular treat for this sociable team! You will be able to grow and develop with the business, who are expanding long term and have a bright future ahead!

This role is being handled by Leah Hall, Recruitment Consultant - Business Support division for Pearson Whiffin Recruitment

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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