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Job Title: Customer Service Representative

Salary: £23k - 25k

Location: Maidstone

We have an exciting opportunity for a highly motivated and experienced Customer Service Representative on a 12 month fixed term contract for our client based in Maidstone.

Duties:

  • Dealing with multiple administrative priorities in an efficient and timely manner
  • Dealing with quotations, queries and complaints and logging them accordingly
  • Raising credits for authorisation and reporting when required
  • Liaising with staff internally and service providers to always ensure client satisfaction.
  • General office administration and financial archiving
  • Allocation of an email slot to ensure 15-minute response times, meeting our CS SLAs
  • Maintain a high level of customer service
  • Monitor deliveries

Skills:

  • Confident and friendly in nature
  • Have exceptional organisation skills.
  • Exceptional attention to detail
  • Basic knowledge of Outlook (essential)
  • Strong IT skills and be able to work professionally whilst under pressure
  • Great team player skills with a positive attitude
  • Excellent time management skills

This role is being handled by Samantha, Senior Consultant for Pearson Whiffin Recruitment.

Samantha@pearsonwhiffin.co.uk/01732795118

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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