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Administrator – 12 month FTC Job No: BS/NH-CAFA
Salary: £21,000.00 - £21,500.00 Location: West Malling Contract Type: Contract
Posted: 10/01/2020

Administrator - FTC 12 Months

West Malling


Hours will be shifts between 8.30am and 5.30pm - 35 hours per week.

A fantastic opportunity has arisen for a focused Administrator to join a large, successful and well reputed business in West Malling on a 12 month fixed term contract.

Joining a diverse, fun and friendly Customer Service team, you will be responsible for providing exceptional customer service to a varied client base. My client really is looking for a strong administrator to join their team, someone who doesn't mind getting stuck in and taking customer phone calls or emails whilst offering outstanding service!

Duties include:

  • Provide first class customer service!
  • Completing all associated administration
  • Identify / resolve customer issues in a timely manner
  • Accurately creating grammatically sound letter and email responses
  • Maintain and exceed KPI's and SLA's
  • Consultatively recommending appropriate products/services
  • Developing excellent relationships with all stakeholders
  • Comply with all appropriate GDPR regulations, ensuring confidentiality is treated very seriously when speaking with customers
  • Providing general support to them team
  • Working in line with processes

The successful candidate will have:

  • Experience within a Customer Service environment
  • Strong administration skills
  • Ideally some office experience
  • Good organisational skills
  • Experience managing customer expectations and complaints
  • Great interpersonal skills
  • An excellent telephone manner
  • A self-motivated and pro-active personality
  • A good grasp of the English language, both written and verbal

You will be joining a company who genuinely invest in and value their workforce, offering opportunities for progression in the long term, as well as a plethora of generous benefits, team incentives and a fun, sociable working environment.

The company is based in modern, open plan offices are in a prime location, with great facilities.

Please note, successful candidates will be expected to attend an assessment day for this position following a telephone interview. Pearson Whiffin Recruitment are committed to supporting all candidates through this process!

This role is being managed by Nicole Hill, Recruitment Consultant for Pearson Whiffin Recruitment

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