An exciting opportunity for a Business Travel Consultant has arisen to join a well-established Travel company in West Kent. This role can be hybrid or remote, but the sucessful candidate will have to travel to the office ddaily for the intial training and when required for any future training/ social events.

The ideal candidate will have previous experience working within a travel-based role, pride themselves on their ability to provide a high level of customer service and be confident working on Corporate Accounts.

Duties include;

• Liaise with clients to understand their travel needs and requirements, continuously providing expert advice on appropriate destinations, modes of transportation, dates, costs and accommodation; ensuring the best services available are offered at the best value for money
• Ensure that the company achieves the necessary SLAs, delivering exceptional resolve to customer enquiries and complaints, meeting delivery times and inter-department service levels.
• Adhere to all internal company policies and procedures to ensure that the highest standard of work is achieved and maintained, including reviewing processes and identifying ways for improvements
• Have an overall awareness of Corporate Accounts and how they're trading, ensuring compliance is met with operating licenses and other trading standards
• Be proactive and responsible in identifying any training and development needs and ensuring that training is received via the appropriate method of addressing those needs.

Further essential experience and characteristics include;

• Previous experience within a Travel based role is essential
• GDS experience (Galileo Smartpoint preferred)
• Experience of worldwide sales is preferred
• Confident in working to sales targets/ KPIs
• The ability to multitask and prioritise a busy workload
• A natural problem solver
• An excellent standard of spelling and grammar, confident in proof reading

Company benefits;

• A competitive salary based on skills and experience
• Opportunities for career growth and personal development
• 10-minute walk from mainline station (50 minutes from London mainlines)
• Use of onsite staff gym (free of charge)
• Social events throughout the year
• Informal dress code
• Staff relaxation area with TV, games, a pool table & ping pong
• Staff discount on worldwide holidays
• 22 days holiday per year, plus public holidays - increasing to 27 days with length of service

This is a great opportunity to join a truly excellent company who promote a healthy work life balance, promote progression and are open to new ideas on ways to improve business strategies.

If you have the essential experience required, please APPLY to be considered!

This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment.

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