Client Services Administrator Job No: BSNH/ CSA
Salary: £26,000.00 - £30,000.00 Location: Maidstone Contract Type: Permanent
Posted: 11/11/2021

Client Services Administrator

Mid Kent

£26- £30K per annum

Flexible Remote Working

Monday - Friday 9:00-17:30

Our client, a tech-based company based in Mid Kent are seeking a Client Services Administrator to join their team.

You will be working in a fast-paced environment, providing ongoing support to customers, taking ownership of the delivery of exceptional reactive/ proactive customer service and problem solving.

The ideal candidate will have proven experience working within Client Services managing a portfolio of customers! Ideally, you will have a good digital and technical understanding. Web Management experience is desirable!

You will be:

  • Responsible for ensuring the overall success of a portfolio of customers
  • Working closely with customers to provide ongoing support, advice, and day-to-day management of all requests
  • Building and maintaining positive customer relationships
  • Responsible for overall digital budget
  • Motivated to achieve the highest levels of customer satisfaction
  • Ensuring all measurable goals are met
  • Regularly gathering customer feedback and looking at areas of improvement
  • Effective management of client budgets
  • Understand client's strategic goals and objectives, supporting and advising clients of ways to achieve
  • Analysing the performance of the client's website including marketing campaigns, traffic acquisition and conversion rates to make suggestions for improvement
  • Update customers with all the latest trends and product information
  • Working to ensure SLAs are met
  • Operating within tight deadlines

To be successful you will have/be:

  • Previous client services experience (managing a portfolio of customers)
  • The ability to understand technical information and simplify terminology
  • Digital marketing experience and understanding
  • Web Management experience is desirable
  • Knowledge of ISO27001 would be desirable
  • Ideally worked for a technology company previously
  • Strong analytical skills
  • Able to work to SLA's
  • Strong IT skills
  • The ability to prioritise a busy and demanding workload
  • Experience in a similar role with a proven track record of success
  • A genuine passion for customer service

This is a really exciting opportunity to join a fast growing, successful and well-known business offering generous benefits including 25 days holiday plus your birthday off! You will also be able to earn additional holiday allowance for long service. This on top of fully flexible hours and remote working explains why this business is able to retain their workforce. This is a company who organise regular social events for their buzzy team!

WHAT ARE YOU WAITING FOR?!

Apply online NOW!

This role is being handled by Nicole Hill, Permanent Consultant for Pearson Whiffin Recruitment

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