Customer Care Administrator Job No: BSNH/CSA
Location: Folkestone Contract Type: Permanent
Posted: 03/11/2021

Customer Care Administrator

South Kent

Permanent

Monday - Friday

My client, a successful and established organisation are looking for a flexible and reliable Customer Care Administrator to join their friendly and reliable team.

This position offers flexi/ hybrid working.

Duties include:

  • Acting as the initial point of contact for customers via telephone, email and electronic correspondence providing technical advice regarding products and services offered
  • Customer order processing; providing quotes and pricing, updating customers on tracking and delivery, stock management and chasing payments
  • Overseeing order despatches and dealing with any daily delivery problems or returns, updating reporting spreadsheets regularly
  • Managing the invoicing process for all despatched orders; sending invoices electronically, collecting PO numbers and keeping customers billing records up to date
  • Supporting the Sales department with sales data on customer orders and other various tasks when required
  • Operations; working with production planning and quality team to ensure orders and stock are produced on time to meet customers' requirements and liaising with the warehouse regarding stock
  • Upselling products where possible
  • After service calls to gain feedback and give the customer a great service
  • General office Administrative tasks
  • Liaising with staff to ensure client satisfaction

The right candidate will have/be:

  • Strong organisation skills
  • Helpful, reliable, and confident
  • The ability to multitask
  • Strong using all MS Office applications
  • Previous experience working with invoicing and billing queries
  • A meticulous attention to detail
  • Intermediate or above skills using Excel
  • A good telephone manner
  • A strong academic record demonstrating your numeracy and literacy skills

If you are interested in joining an inclusive and expanding organisation and meet the above criteria, please do not hesitate to send your CV for immediate consideration!

This role is being handled by Nicole Hill, Permanent Specialist for Pearson Whiffin Recruitment

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