"Celebrating 15 successful years in Recruitment"

Customer Service Administrator Job No: BS/EP/DP253
Salary: £21,500.00 Location: West Malling Contract Type: Permanent
Posted: 02/01/2020

Customer Service Administrator

West Malling


Hours will be shifts between 8.30am and 5.30pm - 35 hours per week.

Fantastic opportunity to join a large, successful and well reputed business in West Malling.

Joining a diverse, fun and friendly team, you will be responsible for responding to all internal and external stakeholders in line with SLAs and KPIs.

Duties include:

  • Provide first class customer service and administrative support
  • Identify / resolve stakeholder issues
  • Consultatively recommending appropriate products/services
  • Completing all associated administration
  • Accurately creating grammatically sound letter and email responses
  • Developing excellent relationships with all stakeholders
  • Reporting on SLAs
  • Offering pro-active and reactive support
  • Offering suggests for improvements to processes and procedures
  • Working in line with processes

The successful candidate will have:

  • Strong administrative and customer service experience from a regulated or process driven environment
  • Ideally some Financial Services experience
  • Experience managing stakeholder expectations and complaints
  • Great interpersonal skills
  • An excellent telephone manner
  • A self-motivated and pro-active personality
  • A good grasp of the English language, both written and verbal
  • The ability to use Excel with knowledge of basic formulas as a minimum

You will be joining a company who genuinely invest in and value their workforce, offering opportunities for progression in the long term, as well as a plethora of generous benefits, team incentives and a fun, sociable working environment.

The company is based in modern, open plan offices are in a prime location, with great facilities.

Please note, successful candidates will be expected to attend an assessment day for this position following a telephone interview. Pearson Whiffin Recruitment are committed to supporting all candidates through this process!

If you feel you have the experience required, please apply online for immediate consideration!

This role is being managed by Emily Powell, Head of Business Support for Pearson Whiffin Recruitment.

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