"Celebrating 15 successful years in Recruitment"

Customer Service Executive Job No: BS/NH-M
Salary: £21,000.00 - £21,500.00 Location: West Malling Contract Type: Permanent
Posted: 19/02/2020

Customer Service Representative

West Malling


09:00am - 5.00pm / Mon-Fri

A fantastic opportunity to join a large, successful and well reputed business in West Malling has arisen.

You will be joining a diverse, fun and friendly team, where you will be responsible for providing exceptional customer service to a varied client base over the phone and by email. This role also involves administrative duties.

Duties include:

  • To act as the first point of contact, providing first class customer service!
  • To be professional and efficient in handling high volumes of phone calls, emails, social media and administration ensuring KPIs are met
  • Identify / resolve customer issues in a timely manner
  • Consultatively recommending appropriate products/services recognising opportunities to increase new business and upgrades
  • Completing all associated administration
  • Supporting other team members as and when required
  • Accurately creating grammatically sound letter and email responses
  • Developing excellent relationships with all stakeholders
  • To maintain a good knowledge of systems, products and processes

The successful candidate will have:

  • Experience within a Customer Service environment
  • A strong Administrator with a high level of attention to detail
  • Ideally some office experience
  • Ideally experience from Financial Services
  • Experience managing customer expectations and complaints
  • Great interpersonal skills
  • An excellent telephone manner
  • A self-motivated and pro-active personality
  • A good grasp of the English language, both written and verbal

You will be joining a company who genuinely invest in and value their workforce, offering opportunities for progression in the long term, as well as many generous benefits, team incentives and a fun, sociable working environment.

This really is a great opportunity!

If you feel you have the experience required, please apply online for immediate consideration!

This role is being managed by Nicole Hill, Recruitment Consultant for Pearson Whiffin Recruitment.

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