Customer Service Specialist Job No: BF/techcustomer
Salary: £20,500.00 - £22,500.00 Location: Rochester Contract Type: Permanent
Posted: 03/10/2019

Are you technically minded? Driven by technology? Have a passion for assisting people?

Pearson Whiffin are currently supporting a fun & modern company based in Mid Kent, who are looking for a Customer Service Specialist to help with technical queries.

Duties:

  • Answering incoming queries via ticketed system, phone & email, providing first class customer service!
  • Activate hardware remotely for customers
  • Assist and trouble shoot any issues that customers may have
  • Assist in billing and account queries
  • Adhere to company procedures whilst delivering the best customer service possible

Required skills:

  • Previous customer experience
  • Knowledge in Audio Systems would be advanteagous
  • Technically minded
  • Minimum 5 GCSES, including Maths & English
  • Language skills are desirable
  • Must be able to work the occasional Bank Holidays
  • Ability to deal with problems efficiently

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