Customer Services Administrator Job No: EE/CSA3
Salary: £20,000.00 - £21,000.00 Location: Aylesford Contract Type: Permanent
Posted: 10/02/2021

Client Services Administrator£20-21k

Mid-Kent based company but this is a predominantly work from home role!

9am-5.30pm Monday to Friday

My client is an established privately owned business based on the outskirts of Maidstone, but with other offices further afield, seeking a driven and capable Customer Service Administrator to join them on a full time permanent basis.

The main duties of this varied role include:

  • Dealing with large volumes of calls, emails, enquiries and complaints
  • Meeting SLAs
  • Working collaboratively as a team
  • Ensuring the highest possible customer service at all times
  • General administration
  • Dealing with invoicing and billing enquiries
  • Problem solving
  • Dealing with suppliers
  • Making tea and coffee, ad-hoc duties as required

The successful candidate will:

  • Be super organised with the ability to multi-task
  • Have exceptional interpersonal skills
  • Enjoy customer service and have the ability to develop good professional relationships
  • Have a meticulous attention to detail combined with high standards professionally and personally
  • Be proficient using Word, Excel and Outlook - must be able to do basic formulas as a minimum on Excel
  • Enjoy working in a fast paced environment
  • Have experience working to deadlines and have the drive to achieve targets
  • Be polished, professional and customer facing
  • Be resilient and unafraid of a challenge!

This is a fantastic opportunity to join a company who offer a stable and secure career in the long term,as well as the opportunity to work from home!

If you feel you meet the above criteria, please apply online for immediate consideration!

This role is being handled by Emily Powell, Head of Business Support for Pearson Whiffin Recruitment.

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