Customer Services Administrator

Customer Services Administrator

Location: Kings Hill

Perm role

Salary: £21,900

We are recruiting for a Customer Service Representative with strong admin skills on behalf of our well-established client based in Kings Hill.

The purpose of this role is to deliver an effective and efficient service to both existing and prospective customers with the aim of always exceeding their expectations within a pro-active team.

Duties for this position include:

• Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client's internal standards
• Complete on boarding checks with new customers and go over contracts
• Respond to enquiries from customers and stakeholders, in a professional and timely manner
• Participate in active communications between the Customer Service teams
• Obtain a high level of knowledge around the company's systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems
• Be proactive and recognise sales opportunities and pass these onto the relevant teams to increase business.
• Can articulate to a high level both written and verbally
• Maintain and be aware of relevant internal policies and comply with these

The successful candidate will have:

• Previous experience with telephone customer services with strong admin skills
• Excellent time management skills
• Great organisational and telephone skills are essential
• Strong IT skills and be able to work professionally whilst under pressure
• Great team player skills with a positive attitude
• Competent in communicating with all levels of staff/team members
• Positive attitude with the ambition to exceed targets

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Lisa Belcher, lisa@pearsonwhiffin.co.uk 01732 795108 Senior Consultant of Business Support for Pearson Whiffin Recruitment.

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