Customer Services Administrator Job No: BS/HE/CAL2
Salary: £15,000.00 - £19,800.00 Location: Sevenoaks Contract Type: Permanent
Posted: 03/05/2022

Job Title: Customer Service Administrator

Salary: up to £19,800 depending on experience

Location: Sevenoaks

Our client, a corporate financial services organisation, is currently seeking a Customer Services Administrator to join them on a permanent basis.

Successful candidates will need to show enthusiasm, flexibility, and a positive working attitude. For this you will be rewarded with a fantastic opportunity to develop a career with a global organisation.

The main duties of this role are to:

  • Set up new cases and allocate as appropriate
  • Issue standard information requests on cases
  • Draft and issue straightforward cases accurately and to tight deadlines within agreed timescales
  • Review standard risk cases
  • Deal effectively and professionally with telephone, email and mail enquiries from internal and external clients and take actions to ensure that enquiries are handled appropriately and within service standards
  • Chase outstanding matters on cases, including obtaining feedback on drafts issued
  • Be aware of the range of products offered, and be able to make recommendations to clients on a product's suitability if appropriate
  • Input policy and data in appropriate systems
  • Produce accurate reports for management if required
  • Liaise confidently and competently with customers regarding policy/general enquiries

The successful candidate:

  • Will have some office based administrative experience
  • Will ideally have some financial services experience
  • Must hold good GCSE and A Level Grades - this role would suit an A Level school leaver for the lower end of the salary bracket
  • Will have a good working knowledge of Microsoft Office including MS Word, MS Excel, and MS Office
  • Will have excellent communication skills, exceptional organisational skills, and proven administration experience
  • Will be flexible and reliable with a good attitude
  • Must live locally

Hours of work: 8:45am-5:30pm

This is a fantastic opportunity to kick start your career within a corporate company offering genuine training and development.

If you have all of the necessary skills and experience, please apply today for immediate consideration!

This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin.

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