Customer Services Advisor

Job Title: Customer Advisor

Salary: £20-22,000 per annum

Location: Fareham, Hampshire

We are currently recruiting for a growing financial services organisation seeking an individual with excellent customer service skills to join their broker liaison team. This role will require you to take inbound calls from mortgage intermediaries, providing information about new lending, further advances, and porting.

Duties include:

• Receive calls, provide information to the broker and deal with any queries that they have effectively and provide excellent customer service
• Participate actively in telephone campaigns where required for both intermediary and customer campaigns
• Deal with calls, emails, and faxes, and communicate with intermediaries, internal and external contacts on outcomes as required
• Meet and exceed, where appropriate, agreed service standards for both internal and external customers
• Update intermediaries on the status of their client's applications; provide clear and concise communication as required and on a timely basis
• Resolve technical queries and complaints within personal levels of expertise and escalate where necessary
• Anticipate and maximise full conversion opportunities by feeding back any appropriate information to the relevant stakeholders
• Identify and escalate any instances of fraud or other suspicious activities and report these to line management
• Follow and keep up to date with current best practice and regulatory requirements and recommend improvements or changes to procedure
• Maintain the company's compliance standards and own compliance training

The successful candidate will have:

• Previous call centre experience.
• A passion for providing great customer service
• Good standard of Maths & English
• Objection Handling skills
• Patience - to deal with Brokers

If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Lisa Belcher, Lisa@pearsonwhiffin.co.uk, 01732 795108 Senior Executive Business Support Consultant for Pearson Whiffin Recruitment.

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