Customer Services Advisor – Central Maidstone Job No: BS/LB03
Salary: £18,000.00 Location: Maidstone Contract Type: Permanent
Posted: 17/11/2021

Customer Advisor


Central Maidstone (easy reach)

Salary: £18,000

Great benefits



If this sounds like you then please read on……..

We are looking for an experienced Front facing Customer Service Advisor on behalf of our well-established Financial Services client based in central Maidstone

The ideal candidate will have at least 12 months experience working in a customer facing role, if you have worked in a banking or Financial Services company this will be a benefit although this is not essential. You will be expected to provide outstanding Customer Service, ensuring that their reputation is always upheld.

Key Responsibilities

  • Maintain and build relationships with customers, both new and existing
  • Ensuring a customer centric approach always
  • Work to the required SLA's and have an in-depth understanding of internal procedures
  • Demonstrate brilliant communication skills both face to face and over the phone
  • Adhere to all bank legislation's, policy, and procedures
  • Process all transactions accurately
  • Navigate the internal IT platforms efficiently
  • Contribute to the overall team performance by reaching KPI's

Experience and Knowledge required:

  • Knowledge of Microsoft Word & Excel (basic)
  • Understanding of the Financial Services industry (desirable)
  • Great communication & Customer Service skills
  • GSCE/GCE qualifications in Maths & English

What's in it for you?

  • 28 days annual leave (plus bank holidays)
  • Pension contribution of 8% but requires 5% employee contribution
  • 50% company funded individual private medical insurance (Bupa)
  • Access to a Medical cash plan
  • Life Assurance - 4x basic salary
  • Access to Perkbox discounts

Working hours:

  • Monday to Friday from 0900 - 1700 hours
  • Saturday (two a month) from 0900 - 12.30

Please note the hours for the position total 35 on a weekly basis therefore for Saturday's worked, they will receive time back in lieu i.e. a day off during the week.

If you feel you meet the above criteria, please apply online NOW for immediate consideration.

This role is being handled by Lisa Belcher Senior Executive Recruitment Consultant for Pearson Whiffin Recruitment.

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