"Celebrating 15 successful years in Recruitment"

Customer Support Consultant Job No: BS/NH-TSC
Salary: £18,000.00 Location: Maidstone Contract Type: Permanent
Posted: 10/01/2020

Customer Support Consultant



This is a fantastic opportunity for a passionate Customer Services professional who is seeking an opportunity to work in an office environment with the chance to upskill long term!

Our client is a well established company who offer a generous benefits package, along with a great working environment. Their stable workforce is testament to this!

Duties Include:

  • Dealing with a high volume of telephone and email enquiries
  • Calmly explaining how to resolve problems
  • Developing relationships over the telephone
  • Problem solving
  • Working in a busy environment, prioritising a varied workload
  • Composing well written email responses
  • Methodically following processes in order to resolve queries
  • Working on tasks from start to finish
  • Representing the company at exhibitions/customer sites when required
  • Any other ad-hoc duties as required

You will need…

  • Exceptional organisational skills
  • A genuine passion for Customer Service
  • Demonstrable experience in Customer Service - strong retail backgrounds will be considered although office based experience is an advantage
  • A good level of numeracy, ideally with an interest in Business
  • Excellent communication skills both verbally and written
  • The ability to work independently
  • Good attention to detail and accuracy
  • The ability to multi task, switching from one task to another quickly and efficiently
  • The ability to prioritise and manage customer queries
  • To be a quick learner with a "can do" attitude

This is a really fantastic opportunity for someone looking to join a friendly and successful company.

If you are interested please click the apply now button and upload your CV!

This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment.

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