Customer Service Assistant - Customs experience essential

Mid Kent

Fantastic opportunity to join one of Kent's most sought after employers.

You will be customer facing, managing the progression of customer orders from start to finish.

Duties include:

• Day to day management of inbound and outbound movements
• Day to day management of customer service, acting as first point of contact for any enquiries
• Processing sales orders and quotes
• Communicating order requirements
• Preparation of lists and documents required
• Organising customer deliveries
• Relationship building with all stakeholders to ensure getting the most out of every encounter
• Timely and effective problem solving
• Supporting Account Managers
• Preparing monthly KPI reports
• Data management and reconciliation
• Dealing with all HMRC reporting and auditing requirements; building relationships with HMRC
• Any other associated duties/functions

The successful candidate will have/be:

• Demonstrable experience within a similar role
• Knowledge of customs legislation
• Strong interpersonal skills with the ability to build relationships with ease
• Organised with a good attention to detail
• Advanced Excel
• Ideally educated to degree level

This is a fantastic role working for one of Kent's top employers, and with opportunity to develop and progress your career. You will have access to some really generous benefits, including use of an on-site gym.

If you think you have the relevant skills and experience, please apply online for immediate consideration.

This vacancy is being handled by Emily Powell, Head of Business Support for Pearson Whiffin Recruitment