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Head of IT Service Delivery Job No: JP/P/HITSD
Salary: £60,000.00 - £70,000.00 Location: Kent Contract Type: Permanent
Posted: 22/03/2020

Head of IT Service Delivery - Mid Kent - Up to £70,000 plus benefits - April/May Start

My client has an excellent opportunity for a hands on Head of IT Service Delivery to play a key part across the business and the IT department creating and improving the current service delivery model.

My client offers an excellent working environment, modern offices, on-going training and development and a competitive benefits package.

As the Head of IT Service Delivery this role will involve a wide variety of tasks such as;

  • Creating the IT Service Desk processes for management and escalations
  • Introduce, train an embed ITIL service management across the group
  • Working with internal IT Development and Project teams to ensure smooth delivery of any new changes
  • Creating release management and disaster recovery processes
  • Plan, develop and implement the IT budget across the team
  • Training and development with the team to ensure excellent customer service
  • Managing service desk performance and reviewing staff weekly/monthly via 1:2:1's
  • Manage all facilities at both the Kent and London office
  • Oversee purchases of all IT software, hardware, office equipment and furniture

Skills Required

  • Excellent leadership and people management skills
  • Excellent customer facing/customer service skills
  • Previous experience as an IT Service Delivery Manager managing a Service Desk team
  • ITIL Qualified with expert knowledge of ITIL disciplines
  • A technical support background with a broad exposure to Microsoft products and IT infrastructure including Azure
  • Experience of outlining security and IT policies and ensuring systems data and security compliance
  • An excellent understanding of supporting the following technologies is required;
    • Office 365 support and security admin and monitoring
    • MS Exchange
    • Azure, Azure Security Centre admin and monitoring , Azure Virtual Machine Firewalls and NSGs management
    • Active Directory
    • Physical and virtual server management
    • Storage and backup
    • LAN/WAN and Cisco ASA Firewalls
    • ACL/statics management
    • Remote VPN tunnels and site-to-Site VPN tunnels
    • knowledge of security planning, reviews and penetration testing

Suitable candidates will be contacted within 24 hours of applying.

Head of IT Service Delivery - Mid Kent - Up to £70,000 plus benefits - April/May Start

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