Quality Assurance Coordinator

North Kent

12 month - FTC

£24k

Hybrid working / Offer flexible working hours

My client, a successful and established organisation are looking for an experienced and reliable Customer Care Coordinator to join their friendly and thriving team on a 9-12-month Fixed Term Contract.

The ideal candidate will have previous experience working within a busy and varied Customer Service or Administrative position, with a high level of attention to detail and the ability to prioritise a busy workload!

Duties include:

• Acting as the initial point of contact for international customers via email
• Taking and processing customer orders
• Provision of quotations to customers
• Progressing orders and notification of status to customers
• Allocation of stock to orders for distributed products on standard lead time
• Liaison with the in-house freight forwarding company

• Write technical responses to customer complaints to come to a speedy resolution to the issue raised
• Submit documentation for both Halal and Kosher accreditation

• Handling queries and enquiries, including recording and progressing customer complaints
• Recording and distribution to appropriate personnel of interesting and important information gathered from contact with customers/potential customers
• Other Adhoc tasks when requested

The right candidate will have/be:

• Previous office-based experience in Administration or Customer Service
• Experience of using complexed CRM booking systems (e.g. Oracle)
• Confident in prioritising a busy and demanding workload
• Strong organisation skills
• Helpful, reliable, and confident
• The ability to multitask under pressure
• Strong using all MS Office applications
• A meticulous attention to detail
• Intermediate or above skills using Excel
• A good telephone manner
• A strong academic record demonstrating your numeracy and literacy skills

This really is a great company who invest in their staff and offer a generous benefits package.

If you are interested in joining an inclusive and expanding organisation and meet the above criteria, please do not hesitate to send your CV over for immediate consideration!

This role is being handled by Samantha, Permanent Specialist for Pearson Whiffin Recruitment

Samantha@pearsonwhiffin.co.uk / 01732 795 118