Retail Customer Advisor – Contract Job No: BS/LB 060
Salary: £18,500.00 Location: Gravesend Contract Type: Contract
Posted: 29/06/2022

Branch Assistant - High street Bank

12-month fixed contract - with possiblity to go perm!


Salary: £18,500, if you have banking experience it will increase

Great benefits!

Monday to Friday from 0900 - 1700 hours, Saturday on a rota 0900 - 12.30

(Please note the hours for the position total 35 on a weekly basis therefore for Saturday's worked, they will receive time back in lieu i.e., a day off during the week.)



If this sounds like you then please read on……..

We are looking for an experienced Front facing Customer Service Advisor on behalf of our well-established Financial Services client based in Maidstone on a fixed term basis, however there is a possibility this will go permanent for the right candidate.

The ideal candidate will have at least 12 months experience working in a customer facing retail role. You will be expected to provide outstanding Customer Service, ensuring that their reputation is always upheld.

Key Responsibilities

  • Cash handling
  • Maintain and build relationships with customers, both new and existing
  • Ensuring a customer centric approach always
  • Work to the required SLA's and have an in-depth understanding of internal procedures
  • Demonstrate brilliant communication skills both face to face and over the phone
  • Adhere to all bank legislation's, policy, and procedures
  • Process all transactions accurately
  • Update the internal systems with customer account details
  • Contribute to the overall team performance by reaching KPI's

Experience and Knowledge required:

  • Previous retail experience
  • Cash handling skills
  • Knowledge of Microsoft Word & Excel (basic)
  • Understanding of the Financial Services industry (desirable)
  • Great communication & Customer Service skills
  • GSCE/GCE qualifications in Maths & English

28 days annual leave (plus bank holidays)


50% company funded individual private medical insurance (Bupa)

Access to a Medical cash plan

Life Assurance - 4x basic salary

If you feel you meet the above criteria, please apply online NOW for immediate consideration.

This role is being handled by Lisa Belcher, 01732 795108 Senior Executive Recruitment Consultant for Pearson Whiffin Recruitment.

Not quite the right role but still looking?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

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