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Administration and Secretarial

Pearson Whiffin was built on Administration and Secretarial roles, and the Business Support division has thrived since 2004. Our consistent performance has led to a strong reputation as a reliable, ‘go-to’ agency for all roles, whether the requirement is a short-term booking, fixed term contract or permanent placement.

Typical roles include:

Receptionist; Sales Administrator; Facilities/PPM Administrator; Document Controller; Administrative Assistant; Scheduler, Secretary, Medical Secretary, Legal Secretary, Personal Assistant; Executive Assistant; Office Manager; Operations Manager/Director; Secretarial Assistant; Company Secretary.

Customer Service and Contact Centre

At Pearson Whiffin, we know that good customer service is at the heart of any good business and as such, we have developed a strong reputation in supplying customer service staff across all industries. We are able to fulfil high volume contact centre requirements and can create and manage tailored assessment centres along with offering guidance on how to attract the best talent.

Typical roles include:

Customer Service/Contact Centre Advisor; Customer Service/Contact Centre Team Leader; Customer Service/Contact Centre Manager; Customer Experience Manager; Customer Insight Analysts; Collections Advisor; Collections Team Leader; Collections Manager; Head of Customer Service/ Director of Customer Service/Experience.

HR and Talent Acquisition

HR is one of our most established specialisms within Business Support. Whether you’re a start-up needing a consultant on a contract basis to advise you on best practice, a growing business looking to implement some general HR processes and strategy, or a blue-chip organisation looking for a specific specialist, we can help! We have a wide range of experience recruiting for HR roles, and are able to give you up to date market knowledge and advice to attract the right talent for your organisation.

Typical Roles Include:

HR Administrator; HR Assistant; HR Advisor; HR Manager; Head of HR, HR Business Partner; HR Director; HR Change Manager; HR Consultant; HRIS Analyst; HRIS Manager; Internal Recruiter; Talent Acquisition Manager; Comp & Bens Advisor/Manager; L&D Manager; L&D Advisor; Trainer/Manager; People and Culture Advisor/ Manager; ER Specialist; Talent Acquisition/Internal Recruitment – all levels.

Marketing and Creative

Marketing has been a core specialism within the Business Support division since 2004. Whether you need someone agency side or in-house, generalist or specialist, we can help.

Typical roles include:

All levels, from Entry/Graduate to Exec: Online/Offline/Generalist Marketing; Account Handler/Director, Media Planner; SEO; PPC; Brand Manager; Graphic Designer; Event Coordinator/Manager; Internal/External Communications Executive/Manager; Social Media; Insight and Research; Channel and Affiliates; Product Management; Content Management and Copywriting; PR.

Sales and Business Development

We know how hard it is to source good salespeople, and the impact a good hunter mentality or consultative strategist can have on driving growth within your business. We have an excellent track record of delivering business development and sales employees across all sectors. Our thorough approach to screening, including in person interviews, mean we can match your need to our candidates carefully and effectively. Give us a call to discuss what you need.

Typical roles include:

Across all levels from Trainee/Junior to Executive/Director: Telesales/Internal Sales; Account Management/Key Account/Regional/National Account Management; Field Sales; Business Development; Technical Sales; Channel Sales; Estate/Lettings Agents/Listers.

Financial Services

We have worked with the majority of Financial Services organisations across Kent, both large corporates and smaller independent IFAs, so have the expertise and specialists to get your FS vacancies filled quickly.

Typical jobs:


All levels entry to Exec within: Retail Banking; Investment Banking; Compliance; Risk; Programme Project & Change Management; PMO; Client Services; Mortgages; Collections; Analysts.


All levels entry to Exec within: Claims; Underwriting; Broking; Risk & Compliance; Analysts; Operations; Project Management; Change Management; PMO.

Finance and Wealth Management

All levels entry to Exec within: Pensions; Trading; Hedge Funds; Fund & Asset Management; Securities; Financial Advice; Paraplanning.


Whether you are looking for a Legal PA, Lawyer, or in-house Legal Counsel we have the knowledge and skills to help find the right person to join your team!

Typical roles:

Legal Counsels; Legal Assistant/Advisor; Solicitors/Lawyers (all levels, all areas); Paralegals (within any area); Legal Secretaries/ CILEX; Legal Cashiers; Support Services; Barristers’ Clerks; Enforcement Agents; Mediators.

Quality and Compliance

We know how important it is to mitigate risks and ensure compliance within any industry and have many years’ experience in sourcing specialist candidates within compliance and quality.

Typical roles include:

Quality Technicians; Quality Managers; NPI Support/Analysts; Specification and Technical – all levels; Compliance Advisors/Managers; Client on-boarding; Auditors – all levels; Quality Assurance – all levels.

Purchasing, Procurement and Supply Chain

From sourcing raw materials to delivering your products to the customer and everything in between, we can help make your journey smoother.

Typical roles include:

At all levels, from Admin support and Junior to Head of: Buyers; Merchandisers; Procurement; Supply Chain; Warehouse; Stores; Transport and Logistics; Category Analyst/Lead/Manager; Demand/Inventory/Stock Planner; Supply Chain/Inventory Analyst.

Engineering and Technical

Our team of specialist Consultants have a thorough understanding of Engineering and Technical recruitment. We have developed an extensive network across all sectors so if you’re looking for Engineers or skilled production staff, get in touch with Business Support.

Typical roles include:

Engineers: Electro/Mechanical; Electrical; Mechanical; Maintenance; Field Service; Installation; Fire and Security, Automotive; Commissioning; Heating; Design; Project; Aerospace; Quality; CAD Technician; Technical Administrator; Fabricators/Welders; Project Managers; Technical Project Managers; Site Managers; Manufacturing Manager; Production Manager; Skilled Production.


Recruiting at Executive level is a key factor in the future growth and stability of any organisation. Since 2004, Pearson Whiffin have worked across the Kent market building a high quality, trusted executive network that we are able to tap into. We are engaged by our clients on a retained basis for all executive roles in order to actively headhunt at Board level.

Typical roles include:

All Director/Board level appointments within any of the Business Support disciplines: Operations; Customer Service; HR; Marketing; Sales; Financial Services; Legal; Quality & Compliance; Purchasing; Engineering.

Please contact Emily Powell, Head of Business Support, on 01732 795103 to discuss any senior level appointments.

Below are the charities we’ve supported to date

Committed to our social responsibility, we are proud to have raised over £0 for Charities across Kent!